FAQ

Q: What's your main products?
A:We currently produce Micro Gear Motors, Small Gear Motors, Right Angle Gear Motors, Speed Reducers etc. You can check the specifications for above motors on our website and you can email us to recommend needed motors per your specification too.

Q:How to select a suitable motor?
A:If you have motor pictures or drawings to show us, or you have detailed specs like voltage, speed, torque, motor size, working mode of the motor, needed life time and noise level etc, please do not hesitate to let us know, then we can recommend suitable motor per your request accordingly.

Q: Do you have customized service for your standard motors?
A:Yes, we can customize per your request for the voltage, speed, torque and shaft size/shape. If you need additional wires/cables soldered on the terminal or need to add connectors, or capacitors or EMC we can make it too.

Q:Do you have individual design service for motors?
A:Yes, we would like to design motors individually for our customers, but it may need some mould charge and design charge. 

Q:Can I have samples for testing first?
A:Yes, definitely you can. After confirmed the needed motor specs, we will quote and provide a proforma invoice for samples, once we get the payment, we will get a PASS from our account department to proceed samples accordingly.

Q:How do you make sure motor quality?
A:We have our own inspection procedures: for incoming materials, we have signed sample and drawing to make sure qualified incoming materials; for production process, we have tour inspection in the process and final inspection to make sure qualified products before shipping.

Q:What's your lead time?
A:Generally speaking, our regular standard product will need 25-30days, a bit longer for customized products. But we are very flexible on the lead time, it will depends on the specific orders

Q:What's your payment term?
A:For all our new customers, we will need 40% deposite, 60% paid before shipment.

Q:When will you reply after got my inquiries?
A:We will response within 24 hours once get your inquires.

Q:What's the minimum order quantity?
A:Our minimum order quantity depends on different motor models, please email us to check. Also, we usually do not accept personal use motor orders. 

Q:What's your shipping method for motors?
A:For samples and packages less than 100kg, we usually suggest express shipping; For heavy packages, we usually suggest air shipping or sea shipping. But it all depends on our customers' needs.

Q:What certifications do you have?
A:We currently have CE and ROSH certifications.

Q:Can you send me your price list?
A:Since we have hundreds of different products, and price varies per different specifications, we are not able to offer a price list. But we can quote within 24 hours once got your inquirues to make sure you can get the price in time.

Q:Can I visit your company?
A:Yes, welcome to visit our company, but please let us know at least two weeks in advance to help us make sure no other meetings during the day you visit us. Thanks!